Returns & Exchanges

At Sneak, we prioritize your satisfaction and the freshness of our gourmet products. If your order arrives damaged or doesn't meet our quality standards, we offer a 14-day return window for unopened items.

1

Initiate Request

Contact our support team with your order number and a photo of the product within 48 hours of delivery to start a claim.

2

Verify Eligibility

Our quality control team will review your request to ensure it meets our safety and hygiene standards for perishable goods.

3

Package Your Item

Once approved, securely place the unopened item in its original packaging to prevent damage during the return transit.

4

Receive Refund

After we receive and inspect the returned goods, a full refund or replacement will be processed to your original payment method within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing