Frequently Asked Questions

Everything you need to know about our fresh snacks and delivery.

How do you ensure the freshness of the food during transit?

All Sneak products are packed in temperature-controlled, insulated packaging with non-toxic gel packs to ensure they arrive at your doorstep as fresh as the day they were made.

What is your shipping policy for perishable items?

We offer expedited shipping on all orders. Orders placed before 2 PM EST are processed the same day, and we avoid shipping over weekends to prevent packages from sitting in transit facilities.

Can I return a food product if I change my mind?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.

Do you offer options for specific dietary restrictions?

Yes, Sneak provides a wide variety of gluten-free, vegan, and nut-free options. You can use our website filters to shop by your specific dietary needs.

How can I track my delivery?

Once your order is dispatched, you will receive an email and SMS with a real-time tracking link so you can monitor your snacks every step of the way.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.